Novak Designs Inc. - Policies


Effective: 1/1/2014 Orders

Orders placed through the website are done so using a secure payment process. Our servers feature industry standard SSL encryption. Please allow 24 to 48 hours for processing once you have placed your order.

Customers must be 18 years of age to order products from It is the customer's responsibility to know their local laws and regulations regarding the purchase and use of these products.

Domestic (US) Shipping

Novak Designs Inc. ships all packages using the shipping method that the customer specifies. Customers have the ability to select the available shipping method for their order, based on the order weight and shipment destination.

Customers will receive a shipment confirmation email once their package has shipped. This email will contain the shipment tracking/delivery confirmation number (if available).

International Shipping

Novak Designs Inc. does not ship outside of the United States of America and its territories.


This website displays current and accurate inventory status. Products listed as in stock are available to ship immediately. Customers are able to place orders for backordered products. When checking out the customer will be prompted to select their shipping preference for orders with backordered items:

  • Ship Complete - Ship only the complete order. With this option the order may be held while it awaits backordered parts
  • Ship Available - Ship all available parts, then ship the remaining parts when they become available. With this option the user may receive 2+ shipments for their order. Keep in mind the customer will incur shipping charges for each part of their order.

Most backordered items will display an estimated delivery date. This is the date we expect to be re-stocked with the backordered product.

Returns and Exchanges

**All returns and exchanges must be authorized and issued a RMA number before sending the product. Failure to do so could cause you to incur a return shipping charge to receive the original product back.**


All sales are final. No returns for refund will be authorized, unless the product is unused and/or deemed defective within 30 days of the date of sale. Original proof of purchase must be supplied to the satisfaction of Novak Designs Inc. Please do not send returns via a letter envelope. If the product does not reach us intact we cannot issue a refund.

In the event the product received is not the actual product ordered or if a product is deemed defective by Novak Designs Inc., the product can be exchanged for replacement at no cost to the customer.

If the customer ordered the wrong product, the unused, uninstalled product can be returned and exchanged. The customer will responsible for the exchange shipping expenses to and from Novak Designs Inc.

Installed products are not returnable unless deemed defective by Novak Designs Inc. Please see the warranty section for additional details.

Manufacturer's Express Warranty
Novak Designs Inc. Express Product Warranty

Novak Designs Inc. products are warranted to the original purchaser to be free of defects in materials and workmanship for 90 days from the date of purchase, with the exception of products that contains tritium lamps. The tritium lamps are warranted by Trijicon Inc. and information on the tritium lamp warranty can be found at

Novak Designs Inc. products warranty shall be null and void and not in force if the covered product has been modified in any manner, subject to abuse, misuse, mishandling, fault resulting from an accident or improper service, improper installation, and/or unauthorized repair. Novak Designs Inc. only warrants installation of our products installed by Novak Designs Inc. Furthermore, product malfunction or deterioration due to normal wear is not covered by this warranty. Damage to tritium lamps from improper installation, ie: impact strike or crushing of the lamp area, will also void the warranty.

Novak Designs Inc. shall use reasonable efforts to repair or replace any product covered by this warranty within 60 days or sooner of receipt, depending on product availability. Novak Designs Inc. reserves the right to modify or discontinue any style or model of products without prior notice. Novak Designs Inc. reserves the right to replace any product which has been discontinued or eliminated from our product line with a new product of comparable function and value. Warranted products for which replacement is made shall become the property of Novak Designs Inc.

All closeout or soon to be discontinued products labeled as such that are sold at a reduced price are final sales. No returns will be accepted by Novak Designs Inc. Discontinued or closeout products are subject only to repair or credit for the amount of item cost if deemed defective by Novak Designs Inc.

All 3rd party products sold by Novak Designs Inc. may feature a manufacturer's warranty. If your product fails, review your product documentation or the manufacturers website for warranty information. In most instances you will need to contact the manufacturer directly. Some manufacturers will require a receipt or proof of purchase to perform warranty work; you can download a copy of your order invoice by logging into your customer account. Novak Designs Inc reserves the right to discontinue sale of any 3rd party products without prior notice.